! ARTICLES    Article added
Welcome to Success Unlimited Forums.
2011 sees many firms and individuals struggling to stay afloat due to the crisis
and the changes that have been necessary to stay successful. Some of the areas that
suffer are training, coaching and development and admittedly we training, coaching
and development firms too are feeling the pinch. I have always had the belief that
all the experience I have gained over the past half century must be passed on. To
do this Success Unlimited Forums has been developed. I believe this will give both
firms and individuals the opportunity to glimpse and taste success in ways they
never thought were possible.
The principle that Success Unlimited Forums work with is:
“Success is no Accident”
Through attending Success Unlimited Forums and proper guidance, the bench mark of
success can be raised to levels once thought not possible. It is the endeavor of
Success Unlimited Forums to expose and unleash the potential which is within and
which is explosive and hidden in our minds.
Scrutinizing your education suppliers has never been more important than now. In
the current economic climate, it’s prudent to exercise care in selecting the educators
of your people. Managing “information risk” to ensure continuity of education is
crucial and vital to the development of your people. Success Unlimited Forums welcomes
that scrutiny with absolute confidence in our strength. An employee’s technical
skills are what get the job done, but his or her SOFT SKILLS are what get the job
COACH/TRAINER: Anthony A. Achmat
Tony is a Vietnam veteran and is originally from Australia. He has lived and worked
in many countries throughout the world including The Czech Republic. Professional
communications became a maxim for him in the early 1970’s after winning an international
speech contest and combined with owning and managing a large landscaping firm in
Australia he focused on Soft Skills Training and Management Coaching around the
world. Over the past 20 years, Tony has enjoyed success throughout Europe delivering
training, coaching and motivational speeches to firms for kickoffs and competing
in speech contests. He enjoys the respect of many CEO’s and continually seeks improvements
to his trainings and coaching’s.
Gaining Self Confidence:
Self confidence is one of the most important soft skills training topics out there,
but many businesses tend to expect employees to just have it. Some employers even
shy away from “feel good” subjects for whatever reason. People’s confidence has
been raised through my communications and presentations skills training.
With the global cry of “BE LEAN” ringing in peoples ears, it is more important today
more than ever that employees be able to negotiate, not only internally but also
externally. My Negotiation Skills training is motivational and interactive. Trainees
learn how to say no and negotiate success for all parties.
Effective communication skills are trained at two levels and in the Advanced level,
trainees find that being able to communicate requires a mind set that requires them
to get out of their comfy chair, stand up and deliver. Miscommunications can cause
Loosing customers not only lowers profits, but lowers company moral. Why are your
people leaving your employ? Dedicating your staff to making your customers successful
and developing your people to be successful is what the Negotiations Skill training
is all about.
Presenting your firm or product:
Just watching so called professionals on the television is enough for most people
to realize there is a monstrous gap when it comes to presenting. This also applies
to most firms and the Presentation Skills training gives people the edge when standing
in front of others.
Most people never either get it or enough of it and most managers NEVER ask for
it. It is almost the theory of “the higher you go, the less you need it”. Experiencing
the Feed-back and Coaching training allows people to gain methods of giving and
asking for that vital information that will help them step up to the next level.
Cross Cultural and Generation Management:
Managing teams that comprise of different cultures is difficult, throw on top of
that different generations and you have the recipe for disaster. Without the skills
required to deliver effective management in these situations you end up with de-motivated
staff and a high redundancy rate.
What is really being said:
It is a generally accepted fact that our communication vectors indicate that our
non-verbal component in a conversation is about 57%. Yet many people have no idea
about the importance it plays in effective communications. This course leads to
enlightenment and motivation.
What are you saying?
"Has business has lost its way with language?”
How we communicate at work and get the story of a business out to the wider world has never been more important.
How many times have you been talking with someone and understood only 25% of the conversation, but you have been took polite to tell the person you have none or very little idea of what they were talking about.
A typical meeting conversation can proceed like this, “Hi, I’m John and I’m the CLM for EMEA with the firm.”
There are a number of areas in conversation where people have lost the art of simple communication in the 2010’s and it is getting worse. What about computer speak? What about HR speak? What about Interview speak? And so it goes on with no real end in sight.
So what are people saying? One firm I work with has a dictionary with over 4000 entries for acronyms pertaining to the business. You can imagine having a conversation with one of the middle managers, not an invigorating experience.
Let’s look at Acronymitis, (DAN PALLOTTA, in his article in the Harvard Business Review “I don’t understand what Anyone is Saying” speaks about the Charity World) Let us come back to the business world especially those multi-national/cultural firms and listen to the acronyms being used with every third word and watch the effects on the faces of the receivers. Even worse, listen to the conversations in the pubs or at lunch time between the IT people. Good news is that there are NO doctors to go to for help, so you can save your money, bad news is that you may be in a daze until you either get to the dictionary or someone takes pity on you and explains what was said in (hopefully) acronymitis free language.
This is Corporate jargon, and is a sub-dialect of the English language that is used in corporations and other bureaucracies or in plain terms, used in most businesses today.
An email was received the other day with a note on the bottom of the sender “what is this about?”
To : BU1,2,3, CAO, CIO, CTO and CMO
Subject : QPR’s BU1,2,3, and ROI 4 WC 1.12 WE 22.12
Apart from the standard info I expect in your QPR’s, I require Geographically dispersed, Customer-centric and Sustainable growth generating ideas on the new FBU.
Who is going to read John’s email?
Business units (departments)1,2,3, Chief Administration Officer, or Central Accounting Officer, or Chief Academic Officer, Chief Information Officer or Chief Investment Officer, Chief Technical Officer or Chief Transport Officer or Central Translation Officer, Chief Marketing Officer or Chief Manufacturing Officer.
Who has John sent his email to?
Only to All, be it a first name or family name. If John is short of the 47seconds required to name the people then address it to “Hi Everyone or Good morning/afternoon Everyone” I personally SPAM all emails I get addressed to Dear All, because I know they are not addressed to me.
What does the subject say?
This email is about Quarterly performance reports form Business departments 1,2 3 and a report on the return on investment for the week commencing 1.12 and ending the week 22.12
So What does John want?
Standard quarterly performance reports, and some ideas on geographic market location concentrating on customers with ideas on how the new business department can grow.
What is KR?
This is the modern way of saying “Thank You” and you have my Kind Regards. At least we know who John is, but how many people down here get to actually meet let alone speak to those up there. How much more return on investment we would get if we heard plain communication instead of the cyber jargonistic twiddle we get today.
Now some of my PETS of the modern era.
“Our mission is to Exceed Our Customers Expectations” the amazing truth about this mission is that the firms try, but they fail and they don’t know why? Well the news is “Maybe you have not asked what the customers expect and if you have, did you ask in a language that the customer understood?
“I’m flexible, results driven and loyal” First and second job seekers often use these terms in their CV’s My questions are usually met with trembling lips because I ask what have you changed at school to be flexible, how hard did you work to get the results you have from school or what outstanding results did you achieve in your last job and to what are you loyal?
“A numbers driven, multi tasking value adding communicator required…” The mind boggles at the thinking behind such adds that appear frequently trying to lure the unsuspecting into the world of gobbly-gook. Being numbers driven is just what is needed on the floor of a high quantity production plant(factory) Of course we all want our doctor to multi-task while operating on us, don’t we? When people multi-task, nothing gets done 100%. Do you really need a value adding communicator? Or do you need someone who is able talk in “just plain old language” so that everyone can understand what is being said. Someone who uses a lot of business jargon or acronyms in a resume and cover letter might be trying to prove they have good inside knowledge, but it this could also be a sign of poor communication skills. If that person uses the same terminology in business correspondence, and when conversing with clients or customers, there could be a serious communication problem.
The use of jargon and acronyms can look and sound unprofessional. Some people who read material that contains gibberish or slang or hear someone speaking jargon are not likely to be impressed.
Here are seven tips on how to avoid the business jargon trap
1. Don’t use acronyms unless you know the other person knows the same acronyms.
2. Re-write what you want to say in 50% or less and you’ll be amazed by what’s not needed.
3. Pick up the phone rather than using email, as real conversations can help you get to the point.
4. Listen to the words your client uses and build an explanation bridge from their terms to yours.
5. Watch your client’s face for signs of doubt or confusion so you know when to clarify a point.
6. Test your message on a friend or relative not in your industry.
7. Persuade with warmth and honesty rather than buzzwords.
Try this and be prepared to be amazed by yourself.